Privacy at Sparkle.

Information we use

When you request or manage a cleaning, we may receive your name, email, phone number, service address, home and service selections, appointment preferences, access instructions, notes, and communications with Sparkle. We also receive ordinary technical information needed to keep the website secure and working, such as request timing, device or browser details, and fraud-prevention signals.

Address suggestions

As you type a service address, the search text is sent through Sparkle's server to Google Maps Platform so matching addresses can be suggested. When you choose a result, Google provides address details that we use to fill the booking. Your selected service address is stored with the booking. Use of Google Maps features and content is subject to the Google Privacy Policy.

Google reviews

Our website displays public business ratings, reviews, author names, and profile images supplied by Google Maps Platform. Reviews are requested through Sparkle's server. Author images may load directly from Google, and profile and review links open Google's website. These features are subject to the Google Privacy Policy and Google Maps/Google Earth Additional Terms of Service.

Payments and accounts

Payment entry is handled by Stripe. Sparkle receives payment status, amount, and transaction identifiers, but not your complete card number. If a booking creates or connects an account, we use the account information to show appointments, rewards, payment status, and service history.

How information is used and shared

We use information to quote, schedule, assign, deliver, bill, and support your cleaning; communicate appointment changes; prevent abuse; and maintain business records. We share only what is needed with service providers that help operate those functions, including assigned cleaning professionals, payment, address, communications, hosting, and support providers. We do not sell service-address information.

Website and campaign measurement

We use Vercel Web Analytics for aggregate website traffic. Public analytics exclude private booking links and remove URL queries and fragments before collection. Staff can exclude their own browser traffic.

We also count phone-link clicks and successfully saved quote requests by service category. These measurements do not include your phone number, contact details, quote reference, cleaning address or price. A phone-link click is not proof of a completed call, and a saved quote request is not a confirmed booking or payment.

When you open a tracked Sparkle campaign link, a signed first-party cookie can remember its first and latest eligible campaign visits for up to 30 days across our website and booking portal. We record whether the landing page was visible, a booking was started or submitted, and a first payment was confirmed. This helps distinguish QR visits from separately printed links and measure campaign results. We do not put customer names, service addresses or payment-link tokens in analytics URLs, and we do not use campaign measurement to identify you across devices. Visitor estimates use a daily hash rather than storing your raw IP address in the campaign ledger. Approximate visitor city may be unknown or inaccurate.

Our website measurement honors supported Global Privacy Control and Do Not Track signals. Clearing or blocking cookies limits campaign attribution without preventing you from booking.

Your choices

You can update many account and booking details in the customer portal. Browser notification permission can be turned off on your device. For access, correction, or deletion questions, email hello@cleanedbysparkle.com. Some records may be retained when reasonably needed for payments, disputes, safety, legal obligations, or legitimate business records.

Updates

We may update this notice as the service changes. The effective date above identifies the current version.