Do I need to be home?
No. You can provide secure access instructions during booking. If you prefer to be present, that works too.
Can I book recurring service?
Yes. Choose weekly, biweekly, or monthly service during booking, subject to availability.
Do I need to provide products or equipment?
No. Sparkle provides premium eco-conscious cleaning products and the standard equipment needed for your service. Tell us in advance if you want us to use a specific product you supply. See our products and purpose-built equipment.
Do you steam every appliance?
No. We follow the manufacturer’s care instructions and each surface’s needs. Where steam is unsuitable, we use an appropriate non-steam method. Refrigerators must be emptied; ovens must be cool and empty.
What should I do before the team arrives?
Secure valuables, clear fragile personal items, and provide access, parking, pet, and special instructions. You do not need to pre-clean.
How is my price confirmed?
Eligible homes receive an instant price during booking. Larger homes, unusual conditions, and specialized requests may require a review or custom quote before the appointment is confirmed.
What if something is missed?
Let us know so we can review it with you against your booked checklist. We stay in contact throughout the clean and check your agreed priorities before finishing.