Do I need to be home?
No. You can provide secure access instructions during booking. If you prefer to be present, that works too.
Can I book recurring service?
Yes. Choose weekly, biweekly, or monthly service during booking, subject to availability.
Do I need to provide products or equipment?
No. Sparkle provides premium eco-conscious cleaning products and the standard equipment needed for your service. Tell us in advance if you want us to use a specific product you supply.
What should I do before the team arrives?
Secure valuables, clear fragile personal items, and provide access, parking, pet, and special instructions. You do not need to pre-clean.
How is my price confirmed?
Eligible homes receive an instant price during booking. Larger homes, unusual conditions, and specialized requests may require a review or custom quote before the appointment is confirmed.
What if something is missed?
Contact us within 24 hours. If the item is part of the booked scope, we’ll return to re-clean it at no additional charge.